Refund and Cancellation Policy
Every piece is made to order, so refunds depend on how far the work has gone.
If we don't accept your project
After you pay the booking fee, we contact you within 48 hours to discuss your song. If we don't accept your project after that conversation, your booking fee is refunded in full within 7 working days.
Booking fee
Once your booking is accepted, the booking fee is non-refundable. It pays for the work on your sample.
The Mark
The Mark is paid in full when you book. If we don't accept it, or you cancel before the sample is delivered, you get a full refund. Once the sample is delivered, it is non-refundable.
If you don't approve the sample
One change of direction is included. If the revised sample still isn't right for you, the project ends. You pay nothing more, and the booking fee is not refunded.
After you approve the sample
Payments for stages already completed are non-refundable, because the work has been done. If you cancel during production, you are not charged for the stages that have not started.
If we cancel or cannot deliver
If SCORPIO BLACK cancels your order, or cannot deliver it, you receive a full refund of everything you have paid, including the booking fee.
If you stop responding
If you don't reply, approve or make a due payment within 30 days of our first reminder, and after at least 2 reminders by email or WhatsApp, we may close your order. Payments for completed stages are kept because that work has been done. Nothing more is charged, and unpaid work is not delivered. You can reopen the order within 90 days by paying the amount due, subject to slot availability.
Late delivery
If we miss your confirmed delivery date by more than 14 days, you may cancel and receive a refund of all payments except the booking fee. The streaming release date is not the delivery date; see the Terms, section 5A.
How refunds are paid
Approved refunds are sent to the original payment method within 7 working days. Your bank may take a few more days to show it.
Request a cancellation or refund
Email scorpioblackmusic@gmail.com with your booking reference.